REFUND POLICY
✨ REFUND POLICY – SHRINGARINI
At Shringarini, every outfit is crafted with precision and care. We aim to provide a smooth and satisfying shopping experience.
Please read our Refund Policy carefully before placing an order.
🔁 1. Eligibility for Refunds
Refunds are allowed only under approved return cases, as per our Return & Exchange Policy.
A refund may be issued if:
- You have raised a return request within 2 days of delivery
- Product is unused, unwashed, unaltered
- Original tags and packaging are intact
- A proper unboxing video is provided
- The return has been approved by our team
Refunds are not applicable if:
- The product is used, damaged, or worn by the customer
- The product was purchased under sale/discount
- The item is custom-stitched or custom-sized
- The unboxing video is missing
- The return request was raised after 2 days of delivery
Shringarini reserves the right to decline refunds for items that do not meet our conditions.
🎥 2. Mandatory Unboxing Video
A clear, continuous unboxing video is compulsory for:
- Refunds
- Exchange requests
- Damage or wrong item complaints
Without an unboxing video, no refund will be processed.
📦 3. Refund Process
Once your return is received and inspected:
- Our quality check team will review the product
- If approved, refund will be initiated within 2-5 working days
- You will receive a confirmation email/SMS
💵 4. Mode of Refund
Approved refunds will be issued through:
- Original payment method (UPI, card, net banking, etc.)
- In some cases, a store credit may be provided if requested
Cash refunds are not available for COD orders. COD orders will receive store credit only.
🕒 5. Refund Delays
If you haven’t received your refund yet, please:
- Recheck your bank account/UPI
- Contact your credit/debit card provider
- Speak to your bank (some refunds take 2–7 days to reflect)
If the refund still hasn’t appeared, email us at shringarini.helpdesk@gmail.com.
🌍 6. International Orders
- International shipping fees (approx. ₹3500) are non-refundable
- Customs duty or return courier charges must be paid by the customer
- Refund will be processed only after the product is safely returned to us
❌ 7. Non-Refundable Items
The following are not eligible for refunds:
- Custom stitching / custom size orders
- Sale, discounted or offer products
- Used, worn, altered, or damaged products
- Orders returned without approval
- Products returned without tags or packaging
📬 8. Contact Us
For refund-related queries:
📧 shringarini.helpdesk@gmail.com
📞 +91 9726289979
We’re always happy to assist you.
