Shipping policy

📦 SHIPPING POLICY – SHRINGARINI

💬 NEED HELP?

Your garment journey matters to us, from the first preview to the moment it reaches you.

For assistance, email shringarini.helpdesk@gmail.com or connect with our team on WhatsApp or by phone.

✨ YOUR ORDER AT A GLANCE

  • Free-size processing: 3–5 days.
  • Standard-size processing: 5–7 days.
  • Made-to-measure processing: 7–9 days.
  • Delivery within India: Estimated 6–7 days after dispatch.
  • International delivery: Estimated 13–15 days after dispatch.
  • Initial shipping within India: Free.
  • International shipping: Paid by the customer.
  • Dispatch: Only after you review and approve your garment.
  • Unboxing video: Recommended, not mandatory. Clear photos are also accepted.

Processing and shipping are two separate stages. Please allow time for both when planning your order.

🧵 PREPARING YOUR GARMENT

Each garment is prepared and checked with care.

Estimated processing time:

  • Free-size garments: 3–5 days.
  • Standard-size garments: 5–7 days.
  • Made-to-measure garments: 7–9 days.

For made-to-measure orders, please share the required measurements and confirm your garment details so we can proceed.

Delays in receiving measurements, confirming details, or getting your approval may delay dispatch. If there is an unexpected processing delay, our team will keep you updated.

🎥 YOUR GARMENT. YOUR PREVIEW. YOUR APPROVAL.

Before packing, we share photos, fabric details, and videos of your actual garment on WhatsApp. We discuss the details with you over a call and request your confirmation.

Your garment preview includes relevant details such as the blouse, flare, lining, can-can, canvas, dupatta, and tassels, as applicable.

We also share measurement photos with a measuring tape, including blouse bust measurements, so you can review the measurements.

Want a closer look? We can arrange a video call to show you your garment live.

Only after you review the details and confirm your approval do we pack and dispatch your garment.

🚚 DELIVERY WITHIN INDIA

Your initial delivery within India is on us.

Estimated delivery time: 6–7 days after dispatch, depending on your location and courier service.

This does not include garment processing time or any delay in receiving your approval.

Free initial delivery does not include return, exchange, or reshipping charges. Those are explained below.

🌍 INTERNATIONAL DELIVERY

Estimated delivery time: 13–15 days after dispatch, depending on your destination and courier service.

International shipping is paid by the customer. Charges are approximately ₹3,500 and may vary by destination and order weight. Final shipping charges are displayed at checkout.

This estimate does not include garment processing time or any delay in receiving your approval. Customs clearance may also affect delivery.

Applicable customs duties or import charges are separate from shipping charges. Please review your destination’s requirements before ordering.

📦 PACKED WITH CARE, SHARED WITH YOU

Every garment is quality-checked before dispatch.

After your approval, we pack your garment and share packing and dispatch photos or videos.

Once shipped, we share your tracking ID or tracking link and courier details through WhatsApp, SMS, or email.

Orders cannot be modified once shipped.

If tracking has not updated for 48 hours, contact us so we can follow up with the shipping partner.

📹 WHEN YOUR PARCEL ARRIVES

We recommend recording a clear unboxing video as you open your parcel.

It helps us understand any transit damage or wrong-product delivery and follow up with the shipping partner.

No video? Please share clear photos showing the issue. An unboxing video is helpful, not mandatory.

For return or exchange assistance, contact us within 7 days of delivery with your order ID and a short description of the problem.

🤝 RETURN & EXCHANGE SHIPPING

Within India:

  • If the mistake is ours, we cover both return and replacement shipping charges, as applicable.
  • If you do not like your free-size garment and request an exchange, you cover return shipping and we cover replacement shipping.

Outside India:

  • Return and replacement shipping charges are paid by the customer.

Free-size garments can be returned for major issues. Preference-based exchanges are subject to availability.

Made-to-measure and customized garments cannot be returned. If there is an error, our team will fully support you in finding a solution.

Please contact us before sending a garment back. Refer to our Return & Exchange Policy for full eligibility and refund details.

🏠 MISSED DELIVERY & RESHIPPING

If the customer is unreachable or refuses the parcel, the courier may return it to us.

  • Within India: Reshipping charges may apply.
  • International orders: Reshipping charges are paid by the customer.

Please check your delivery address and contact details carefully and remain available for courier communication.

🗓️ ORDERING FOR A SPECIAL OCCASION?

Delivery times are estimates, not guaranteed arrival dates. Courier operations, destination, and customs clearance may affect delivery.

If you need your garment for a particular occasion, discuss your required date with our team before placing your order.

We’re here to help you plan your garment’s journey.

Email: shringarini.helpdesk@gmail.com
You can also reach us on WhatsApp or by phone.